We purchased a Go City Explorer Pass with 4-experiences. We chose the Big Bus one-day tour as one of our experiences. Also on the list of choices, is the Big Bus night-time panoramic tour. Unfortunately, when we got to Big Bus in the evening, we were still subject to the $10.00 upgrade fee per ticket. The wording on the Go City website is not clear about this. I can see if we bought a one-day hop-on/off ticket through Big Bus and wanted to also do the night, that we'd then upgrade. But, the night tour was also listed as an experience option. We shouldn't have had to pay the upgrade, it should have just been one of our experiences from Go City. We were told to line up by 7:00 to get a spot on the 7:30 bus. It was a great tour - but it wasn't even dark by the time we got back, so we didn't really get a "night" experience.
Odpowiedź od gospodarza
Jul 2019
Hello DSep1997,
Thank you for taking the time out to leave us a review. We are glad to hear that you enjoyed our tour. Now in regards to the pass that you have purchased we do apologize that it was not clear on which tour was available with your pass. For Go City passes, our day time hop on hop off tour is included with the purchase of the pass, only with the Explorer Pass or Build Your Own Go Card could you have taken the night tour free of charge and it just would've been one of your choices/experiences. We will reach out to Go City card to make sure the verbiage on their site matches what we offer. Once again we apologize about this confusion but we are glad you did enjoy your time while touring with us.
We do hope that if you do return to Chicago you'll ride with us again.
Kind Regards,
The Big Bus Chicago Team