Hello,
We are very sorry to hear of your experience in New York. Our Uptown loop has departures every hour, on the hour from 10am-4pm. We do add additional departures depending on traffic throughout the day, so we are disappointed to hear you were unable to board on another bus. If possible, can you please reach out to us at
[email protected] with your booking details and the time and date you tried boarding at stop 2 so we can look into this?