Hello,
Thank you for your honest feedback. We are disappointed to hear you did not feel the tour was a great value to your trip due to unusually longer wait times. We understand each guest's time is valuable and we try to operate wit ha 15-20 minute frequency daily on our Downtown loop but do experience delays at times. If possible, can you please reach out to
[email protected] with more information such as your booking details, date, time, and stop you tried to board at so we can look into this further?