Burlingtontravels
Jun 2022
I bought a 2 day pass for my daughter and I. The first day we waited in line, at 3pm a bus came and made people get off and would not let us get on. They said they were done for the day, at 3pm on a Saturday. We, along with other, we left very upset and frustrated. I saw several Big Bus busses driving around empty. Yet they still had staff out on the streets hustling trying to sell tickets. I tried to talk to them, but they couldn’t help. I tried to call BigBus but couldnt get through. I contacted Expedia as that is who I purchased the tickets through. They were unable to reach Big Bus either. A week later Expedia emailed me sating Big Bus refused to provide a refund or explanation. I saw countless Top View busses driving around until midnight and their passengers looked to be having a wonderful time. I highly recommend booking Top View!
Odpowiedź od gospodarza
Jun 2022
Hello,
We are very sorry to hear about your experience while in New York. If possible, can you please reach out to us at
[email protected] with your booking details, stop number, date, and time that this occured? We would like the opportunity to look into this further for you.