Hello,
We are sorry to hear of your experience. When boarding on the bottom deck of the bus, we do provide complimentary headphones which can be used to hear the pre-recorded commentary on the bus. We always make sure we have these available on every bus before each departure to ensure each customer has access to the tour's audio. We apologize if you did not receive these during your visit, though, and are very regretful that you did not get the hear the commentary. If possible, please reach out to
[email protected] with further details, such as the date, time, and bus loop so we can look into this further for you.