Booked for Sunday November 3rd, was contacted letting me know that the park was closed that day for the marathon so we couldn't take a ride that day...asked to be moved to Friday Nov 1, let them know my flight came in at 9am and then asked to have a ride at 11:30, but they booked me for 10:30- I wasn't able to make it from JFK to the hotel and then to central park in time to make it there by 10:30 and let them know, the driver said we could reschedule for the afternoon and then i got a message that since I didn't make it, my ride was non-refundable and they wouldn't reschedule for later on the first or second, so I paid for something I was never able to use.
Odpowiedź od gospodarza
Nov 2019
Hello there
You wanted 11:30 I said its already full so we can take you 10:30 and you wanted to book it. We are sorry but your driver waited for you and he got paid anyways. We cant pay your ride from our pocket. Its not our fault if you get stuck in traffic. We still want to give your ride . Let us know when you are in NY.
Please delete this review first, we didnt deserve this.
Thank you