My friends and I planned a surprise tour for my friends birthday and we were very excited to attend. I received the email with the time to meet for the tour; however, the address given was the corporate office and not the actual meet up site. We arrived 20 minutes earlier than the expected meet up time 2:40; yet we couldn't find the correct address nor get ahold of anyone from the company until 5 minutes before the tram left. We walked hastily to the Albus area, mind you, 3 people in our party are physically disabled and when we arrived, the bus had pulled off. I'm beyond disappointed.
I tried to explain to the office staff what happened and ask for my money back; however, they were not accommodating at all. I would not recommend this company for anything in the future.