Aloha Farah,
Thank you for reaching out and sharing your thoughts from the experience. We're very glad you found the sights, dolphins and sea turtles beautiful. And we love that you found our staff adorable.
But we are sad to hear that there were elements of your tour that were unsatisfactory. We care greatly about every person on our tours having a positive and memorable time. Whenever this is not the case, we like to reach out to you to talk about it. We can't find your name anywhere in our records, so please reach out to
[email protected] so that we can get more information about when you were on board and what the circumstances were.
It's especially concerning to us that you found our tour inauthentic. Authenticity and Hawaiian culture are points of pride for our tour. We were one of the first Hawaiian dolphin tours to bring on board a Kumu Hula to teach our full staff about the culture and help them share that with our guests.
We cannot control how far the dolphins are beneath you, but we can assure you that there are days when they come very close and days when they are further away. They are wild animals, but we try to get the best view possible in the ocean.
We also cannot control how other guests move in the water. We have asked the guides to include in their speeches in both languages notes on respecting personal space and water safety. We are even considering changing our fin brand so that the fins are softer, just in case any guests do accidentally bump another.
Our boat is simply not big enough to bring enough water kayaks and SUP boards for everyone to have their own during the swim. Our crew tries to stay on top of making sure that everyone has a fair amount of time and is sharing. Luckily, our slide can usually be enjoyed by everyone on board during the second snorkel!
We would like to talk with you more about your experience to see if we can't leave you with a better impression. We've shared your thoughts with all of our management, and we will continue working to improve and striving toward being Hawaii's best tour company.
Mahalo and safe travels,
Dolphins and You