Heidi_loves_travel
Jul 2019
We had originally booked a four hour trip, but the river was high and fast so they could not do a family friendly version of that. They communicated via both email and phone and rebooked us for the shorter trip. They refunded us automatically without me having to do anything. Our guides, Carlos and Lucas, were great. It was enjoyable for all of us.
Odpowiedź od gospodarza
Aug 2019
I'm sure all companies change a trip for safety reasons, but we do make an extra effort to communicate that ahead of time to avoid last minute surprises. The office staff works very hard to do that and appreciates your mentioning it, thank you.