we went on the Moonshine and wine tour today, and we were very disappointed in the experience. The tour guide didn't seem to have much knowledge about the wineries or distilleries, after almost every bit of "information" she would say, "but I don't know for sure". There were no Covid protocols in place in the very full van, the guide wasn't wearing a mask and actually told us we didn't need to wear masks while on the van, the hand sanitizer dispenser was empty and again she didn't see this as a problem. When I was researching things to do while here on vacation one of the main reasons I booked this tour was because of the reassurance that all Covid protocols where being enforced, the maximum numbers of passengers was reduced and masks were mandatory while on the tour, I wouldn't have booked a tour with this company if I had known that the information provided was not in fact being followed by the tour drivers. If I could get my money back I would
Odpowiedź od gospodarza
Aug 2020
We follow all protocols and policies required by state and local governments. If those requirements change then we change our policies as well. Currently we disinfect every vehicle after every tour and before each tour. The dispenser was in fact empty because refills are hard to come by, I am sorry for that. We are not required to provide hand sanitizer but we do because we care. Almost every distillery we visit sells hand sanitizer in the event that ours runs empty and we can't get a refill in time for the next tour. Juen was likely the guide you are talking about ... shes new. People aren't usually born with the skill to speak publicly. Some of us are blessed with the gift of the gab, some aren't. Shes fairly new and still learning the craft. I apologize for her lack of skills and her inexperience. I will be sure to let her know how you felt about her performance so that she might improve ... although harsh words rarely work. Thanks for coming, hope you have a safe and enjoyable vacation.