The bikes were superior to those from a guided trip we did two days before. They are new Rad bikes with the throttle disabled so they became Class1. We enjoyed our self guided trip a lot, (but I’m glad I had a guided trip my first time out.) This company is awesome. Super friendly, helpful. But reason not a 5 is because the trip to and from the Carriage Roads was not clearly defined. My suggestion is they should guide the group into the carriage road. And on the return, a better explaination how to get back via the crosswalk. They verbally explained how to go in, where to find the crosswalk, etc, but still some in our party crossed four busy lanes with no light or crosswalk. So dangerous. We went the sidewalk to the crosswalk, but then some walker told us the park bridge was closed and we had to ride on the busy loop road with cars to get to the park entrance. We had 4 fun hours, 28 miles, but when going back we asked Siri how to get back and she sent us to the busy 4-land intersection with no traffic lights or crosswalk. Urgh. Very scary crossing there, and somebody is going to get hurt. The company could have made their own inset on the Acadia map (they provided) that told us how to get back to the crosswalk intersection. That’s my suggestion! From there it’s easy to get back to their shop. All in all, I’d definitely rent from Maine State E-Bikes! Just make sure you know your way to and from the Carriage Roads via the crosswalk!