Personal review on Germaine’s Luau
We attended (myself, 11 year old and 15 year old) last night. I deliberately booked a Saturday night because I assumed people would want to have a good night out. How wrong I was.
Not only was our bus transfer (at a cost of $35USD pp) 15 mins late, meaning we had been waiting in the heat for 25 mins (as they ask you to get there 10 mins before pick up) but the driver then told people to get off at the next stop and go into the shops to the bathroom. There was zero organisation for this and people would decide they needed the bathroom just as he was about to close the doors meaning another 5+ minute wait.
When we got to the Luau there are two lines, one for the general package and one for the Plumeria (or VIP). I paid for the Plumeria package. With this package we were given “priority seating” “priority eating” two photos and 3 drinks per person.
The alcoholic drinks were terrible. And the kids, buying them the plumeria package was pointless as there is a free soft drink bar for the whole evening anyway! Oh and the priority seating was around half a metre closer than the cheaper seats.
The line up for food was fine, even those who hadn’t paid for the Plumeria package were in the same line & there really was no advantage to the additional cost. The food - absolutely disgusting. Every person on our table - myself and my kids, a nurse couple from Alabama and a mother, her child and the child’s grandmother - were all really disappointed with it. The pig was flavourless which was surprising as when they took it out of the ground it smelt amazing. The bread and butter mad e us all laugh as they don’t provide a butter knife so everyone was using their plastic forks, the salads were average and the rice was ice cold. They also advise that you can go up for seconds, however noted that tables around us were complaining they wanted more bread but the buffet was closed with no warning. The “bar” was two people serving over 200 attendees and one of them closed when we commenced eating. The entertainment was boring. The MC was a female who thought she was friendly and charismatic but she brought nothing to the night. There was no entertainment through out dinner. We arrived, were welcomed by the king and queen which was really underwhelming, we were fed in silence and then forced to sit through 2 boring hours. The only half decent thing that we saw was the 5 minutes of the fire show. Due to the Aussie dollar, booking this months ago, inclusive of the package and transfers - the fact that this cost me around $900AUD I am really really disappointed. We came home hungry, tired from the drive and hoping to never have to sit through a luau again.
Odpowiedź od gospodarza
Aug 2022
Aloha,
Thank you for your feedback. We apologize that we did not meet your expectations. I will be forwarding this to our management team for further review. We hope to serve you better In the future.
Mahalo,
Germaines Luau