We all had a wonderful time on the train. Myself, my friend, my husband and our grandkids. The grandkids loved the entertainment. The train robbery was a hoot. The pre trip Wild West Show was fun. It was too far for us to walk, a lady took us in a shuttle and came back to take us to our train car. The only problem was that my friend and myself have issues with walking long distances. We wanted to take the grandkids to Grand Canyon marketplace to get something to eat and souvenirs. The train employee told us which bus stop would take us there. Park employees then directed us to the next, then the next bus stop. We ended up at the bus stop for Hermits Rest. The bus driver told us that no buses were going to the marketplace,and our only option was to walk back to the train depot. We called transportation, taxi, no one would come get us. We were able to walk back as far as Bright Angel lodge, where the employees there called an ADA van for us. It was a miserable experience. The train employees should have told us that there was nowhere for us to go, and that there were no buses to the marketplace. We would have spent that time getting food for the grandkids at the food truck, had a pleasant time sitting on the porch of the lodge there. Instead we walked and walked to nowhere, causing us both a great deal of pain. My friend spent the next day in bed at the hotel. All of this could have been avoided if the train employee, and the park employees for that matter, had given us correct information. I feel like we missed the Grand Canyon. The actual train experience though was alot of fun.
Odpowiedź od gospodarza
Jul 2021
Thank you for your review and feedback, we will pass your comments along to our operations team.
Best,
GCR&H Team