The tour coach was almost an hour late picking us up. The driver/guide (Carl) drove like a mad man trying to make up time, using frequent profanity making for a very tense and stressful drive up. Our 181 dollar ticket stated that we would have a “gourmet dinner at Bright Angel Lodge overlooking the canyon.” Instead, we were required to eat a cafeteria style meal at Mastik Lodge (with no view) where we had to eat with one hand and swat flies with the other. When an elderly lady showed Carl the paperwork and called the booking agent to verify, Carl was extremely rude and defiant refusing to even speak with the agent that she had on the line. In spite of all this, we enjoyed a beautiful sunset and tried to have a good attitude and a decent experience. But our driver ruined our trip by being rude and disrespectful to the elderly people throughout the day and then wound up rudely yelling at us when he missed the turn to our drop off spot. We spent 2 weeks touring the southwest and this company was the only negative experience we had. Their phone customer service was very professional both before and after the trip, but their people working the actual tour were beyond awful. I would NEVER EVER recommend this company.