BAD EXPERIENCE, period. Andrew went out of his way to make sure of it.
We had to completely cut short the rest of the trip since we had a flight back from LV and we could have done fine if Andrew had not deliberately delayed our trip by about 2 hours.
Our trip was at 1130, we arrived at 1030 as asked. Family of 4. Reception (Andrew) said he will put us on the 11, and we kept waiting ever since. We did tell Andrew that we had a flight back, kept requesting for considering, and the least I would expect is that they kept their timing of 1130. But no, every single party coming in after us got their ride first, the 1120s, the 1145s the 1200s, the 1220s, you name it ! He said all were VIPs so it was company policy ! To top it off, Andrew actually handed the tickets of the 1230s right in front of us to them so that we would go last in the line.
May be he does not like Indians or blacks since he was not being nice to another similar party. If you were white, you were fine ! And please don't get me wrong, I have a lot of lovely friends in all communities.
The person attending to the flight takeoff was no better either, for us at least (may be Andrew tipped him off).. kept us waiting for an extra chopper even though there was one standing right there, which he loaded with the next party. There is no network there, so no option of calling any other customer service for help.
The ground crew was far better though, to be fair. The passengers on our way back helped us by giving up their chopper flight to us, we are very thankful to them.
I had opted for Maverick last time, it was a great choice, though it is really more about the person involved. Maverick was full this time, but will recommend them. Not at all pleased with Pappilion.
Odpowiedź od gospodarza
Jun 2021
I appreciate you taking the time to leave your feedback. First, we would like to apologize that you were left disappointed. We take our guest complaints seriously. Our management team will reach out directly via email to discuss this matter further. Again, thank you for your honesty.