Hanauma Bay is beautiful, no doubt about that. My experience with the company that I arranged this with was not very good. They were not friendly. I texted them shortly after I arrived that my snorkel did not work. It just let lots of water into the snorkel and into my mouth. It was unusable, so I had to rent one there. Another customer in the van ride home complained about the same exact thing. I told the driver about it, he ignored what I had to say and told me it worked fine. The driver also gave me a huge life vest that even at its tightest, went way over my shoulders in the water and was twisting around my body as I snorkeled/swam. My experience at Hanauma Bay was great, I highly recommend going, however I do not recommend going with Kaimana Tours, look for another company that cares.
Odpowiedź od gospodarza
Aug 2022
Aloha and thanks for your feedback,
So we have reached out to the other parties to confirm whether they had any issues with the equipment and they said their wasn’t any issues with there’s. We did mention to call out to the office if for some reason there was a problem with the mask or snorkel so we could run you a new set. We didn’t receive a text message, it’s better at times to call so you can speak with someone and make sure the message gets across.
We try our best to give out quality equipment but certain times there are issues that occur on the sets so that’s why we urge everyone to check it before they go off to snorkel.
Hope you have a great rest of your vacation.
Thank you.
Kaimana Tours.