I found this company online when I was planning our last trip to Vegas....a graduation trip for my son, who is big on ghost hunting. When I purchased our tickets, I immediately noticed that I had booked the wrong day. I called to see if they could change it, and talked to Adam. He was AWESOME, and took care of our reservation right away. Definite 5 star customer service. We did the Haunted Vegas tour on 6/26/2018. At first, I was worried that I had wasted my money. The meet spot is at the Tuscany...right on the casino floor. My first thought was...what kind of business is this, that they don't even meet in one of the restaurants or meeting rooms. Boy was I ever wrong!! The entire tour was fabulous! JB, our tour guide, was the best. He was not the typical cheesy tour guide type. Very informative, and extremely interactive with everyone. My son was one of two teens in our group, and he was very patient with them (this was my son's first experience actually ghost hunting), and answered all questions completely. Ryan, our shuttle driver/guide, was awesome too...so much interesting info. We had so much fun...so much so, that we are planning our next trip to Vegas so we can do the Goodsprings tour next. Thank you all for a very memorable experience, and we hope to see you again soon!!