From booking to getting off the helicopter, everything was great!! Pilot texted in the morning due to some potential weather problems and reassured our safety was his priority! Directions to get there were clear, walked in and the front desk was very nice and directed us to sit and wait for a little bit. Only sat for about 1 minute before someone got us to take us to the helicopter. Pilot helped make sure we were buckled, introduced himself, and then explained everything we were looking at on the trip! Also some small chat to get to know each other :) really great experience, highly recommend!