This is a real customer focused company, and I can't say enough good things about our tour guide, Justin. So knowledgeable, personable, and funny! We were fortunate to also have Ashley and Kim along with us who added to the excellent experience. This hike is amazing, but not for the out of shape or faint of heart. Wear sturdy sneakers, or hiking shoes if you have them. Most of the terrain is easy to navigate, but there are a few challenging areas. It's a short ride up to the crater with a very bumpy part at the end as the van travels over the lava rocks. The tour provides water, walking sticks and sunscreen if you need it. After the hike, we went to Ola Brewery where we had our packed lunch, toured the brewery and sampled their delicious beer and hard cider. It was a great day!!