Wasn’t what was advertised when we booked. We booked through our credit card.
Advertised was the following, “ Easy Highlights of this tour include Black Sand Beach, Rainbow Falls, Liliuokalani Japanese Garden, Drive through Down Town Hilo, Mauna Loa Macadamia Nut Farm Volcanoes National Park - Steam Vents, Sulfur Banks Thurston Lava Tube, Kilauea Visitor Center & Exhibits Kilauea Crater lookout. The visitor center in National Park is currently closed for renovation. Lunch: Stop will be made by a local vendor.”
What we received was ONLY Black Sand Beach and Volcanos National Park. This left out Rainbow Falls, downtown Hilo, Mauna Loa Macadamia Nut Farm, and lunch.
The guests on my bus included separate groups totaling 25 people who all thought they bought the tour described above. I made a call to Alicia, the manager, and placed it on speaker in the bus. She explained we ALL were mistaken and the tour was modified to accommodate the cruise ship’s time in port and parts had to be excluded. The issue was that was not communicated to us and we were all still charged the full price for the tour.
The issue couldn’t be resolved via phone calls to Alicia so most folks took things to the third party entities they booked through (i.e. Trip Advisor, CC companies, etc.).
Odpowiedź od gospodarza
Feb 2025
Hey Chris, I followed a manager of Trip Advisor to create a special tour that day while many guests wanted to see all the sites in Volcnao and black sand beach but our regular 6 hr tour would not work due to your ship being in port for a very short period of time. All customers in the vehicle selected the modified tour that stated the stops and shortened tour time. I apologize for any misunderstanding but if we included all our regular stop no one would have made it back to the ship in time for departure.