My husband and I were truly excited to kayak at 7 am during Memorial Day weekend. So were the five other people present at the required meeting point at the designated time. Two of the other groups had had their kayak tour canceled at midnight on other days so we’re excited to have the tour happen. One couple was from England and had a flight out of Houston on the same day- this was their last fun event. The guide never showed up. No one called to communicate. Eventually, a member of our party called and woke someone up at the company. They didn’t know the guide wasn’t there. Said the person would be there in 20 minutes and would call us back. No one came or called to communicate. We waited in the parking lot for an hour and left at 8 am, disappointed.
Odpowiedź od gospodarza
Jun 2024
Hi there so your guide was supposed to be Jacob who slept past his alarm. We don't typically call adults to give them wake up calls like children, but he slept in plain and simple. We let him go due to this and other mistakes and deeply apologize for the inconvenience. The group you mentioned from England wrote us an email was offered a free trip and we offer the same to you if you would like to contact us. I am deeply enraged on your behalf due to this mistake and would like to rectify it.