Rude customer service and they do NOT honor their refund policy. Website clearly states that in the event of bad weather: “ We will offer to reschedule your tour at a later date or time. If that is not and option, then we will provide you with a 100% refund.” We emailed Ross, who I assume is the owner, about 2 hours before our 9:15 pickup time to inform him we wanted to cancel or reschedule because the weather forecast was bad. I included a screenshot of the latest accuweather forecast which said “a passing shower followed by a heavy thunderstorm this afternoon; thunderstorms can bring damaging winds.” He refused to honor the policy. We asked him if we could reschedule to tomorrow, he said no because they were fully committed. So we asked for our 100% refund instead, per the policy on the website, and he said no because it was not raining at that very moment. What a scam. Terrible service. Won’t be using or recommending.