When we arrived in Vegas there wasn't a car waiting to bring us to our hotel as we had paid for. We were put on a Minibus. We waited so long for the minibus to fill and then drop the other passengers to their hotels that we could have gotten a taxi and arrived at the hotel a good 90mins before we actually did. For our return to the airport I rang the company who were supposed to be dealing with our booking. After eventually getting through I was told that they had no record of our booking. I was told that I would have to make another booking if I wanted to be picked up from our hotel. We eventually got a cab from outside our hotel to rake us to the airport. I had a similar experience when I travelled to Madrid earlier this year.
Airport to hotel was fine. Return journey was confirmed over the phone the day before, but the taxi did not arrive. We had to pay for a taxi from the hotel to the airport
Had to find the car on arrival at Vegas airport, no one there to meet us. Booked car to return to airport. Told to be downstairs as 0520 for 0530 pickup. We waited until 0545, the doorman rang company, they said they would be there in 5 mins. A hotel pick up bus eventually arrived. We had booked and payed for a town car