Driver went to the wrong hotel exit. We waited for an hour, tried calling him, had full directions in the order, confirmed the day before, and the day....but driver said he never got the message.
Driver was nice enough, but communications between Viator and your land operator and driver were horrid.
The drivers were on time to and from the airport and helpful. If you want avoid the busy taxi lines, this is the way to go.
Excellent service all round ....cannot fault in any way ...