Hi Melissa,
Thank you for taking the time to leave us a review as we value your feedback. At Big Bus Tours we strive to provide our guests with great experiences and it sounds like we missed that for you. I want to apologize for that and ask for the opportunity to make things right. Please contact me directly at
[email protected] so that I can learn more details of your tour (date, time, anything specific about the tour you would like to include) and overall experience. It sounds like you may have taken the TMZ tour if videos were shared, but regardless, please contact me so that my team can look deeper into this.