The crew on this boat are really friendly. They are easy going and they are there to assist you. You have to understand what your expectations are and what are the things they have control over and what they do not. The crew is very efficient and you can tell everyone does what they are supposed to be doing and it seems to me that they enjoy their work. There are times when you are waiting to get in the boat, times when you are waiting to get ready/prepare to get in the water, etc. Once those waiting times are over, it is a whole lot of fun to be in the ocean and the boat trip itself is relaxing and really cool to be able to see life on the ocean. If you have little kids, some are more adventurous than others. Some will swim right of the boat and some will not. For kids, more than for adults, this adventure is about their comfort level and what they are willing to do while still feeling comfortable. Being in the open water is not for everyone, but for 99% of people including kids, it is a blast.