It saddens me to write a bad review but if I could save another family their few hours, it's worth it. We were tired, so I thought a trolley tour would be perfect. The town is pretty and the trolley had little cushions on the seat which was nice. Unfortunately, our driver (who gives the narration) was not at all very good. She didn't point things out, and when she did, we likely just passed it. She drove fine, but kinda slurred her words and would start talking and then stop mid sentence. Im not sure what was going on. We spoke with other passengers who were doing the hop on/hop off (same trolley) and they had other drivers earlier that morning who were fantastic. I booked this because it's recommended on the Viator site and I've always liked their tours.. so if you're considering, I would suggest having a conversation with the driver before getting on and maybe that would help. If you're wondering why we didn't get off, we didn't have the hop on/hop off portion, and someone mentioned they had waited 45minutes for this one. "Special guest" narrators hopped on at 3 or 4 stops (was hoping for more out of 16 stops) and they were excellent!! The tour seemed to last waaay more than 1.5 hours..
Odpowiedź od gospodarza
Apr 2018
We are very sorry to hear that your experience with us was less than satisfactory. We always strive to provide our guests with the best touring experience possible, and are sorry that this was not the case. We would like to apologize for your tour, this is unacceptable from our guides. We once again apologize for your experience with us, and we hope that you will give us another chance next time you're in Savannah.