Good Afternoon 853sandym,
As a loyal Big bus passenger, it is a disappointment, we were unable to exceed your expectations. We work strenuously daily to provide all of customers a memorable experience. While you've enjoyed Rick's complementary, all of our guides are trained to present a commentary that is both informative and enjoyable, explaining the history of different buildings and sights, all while adding information and facts about Manhattan.They are also expected to treat our guests with courtesy, respect and kindness. We appreciate you providing to
[email protected] names and descriptions of the tour guides and drivers that you had on your tours, as this information helps us with coaching and retraining.
Please know our buses does supply A/C and although, we service our buses daily to prevent malfunctions, we do experience issues on hotter times. Please also include a bus number in your email as we monitor these malfunctions to have corrected immediately. The information you provide will be reported to our mechanics. It is unfortunate that your buses were full. We are always monitoring the demand, and plan for additional buses during busier times. We apologize again that we did not meet or exceed your expectations. With the feedback you provided we will continue to strive to be better and hopefully meet your expectations the next time you visit New York.
Kind Regards,
BBTNY