We bought Freestyle passes with City Sightseeing where 7 different attractions were included. The list of things to choose from was huge, and we had planned our trip thoroughly.
Some of the activities we did were great. Top of the Rock was awesome without any problems, the same applies for dining at Planet Hollywood, and lost but least, the walking tour in Soho, Little Italy and Chinatown was magnificent.
There was, however,, some things that made our New York trip a bit troublesome, and it should be completely unnecessary:
1) The buses stopped driving at 4 pm on October 8th and they did not start operating until the 10th. We heard from a competitor that it was closed due to the Jewish holidays. We did not get to know this when we bought the tickets, and we contacted the company about several issues, so they should have ample opportunities to provide us with this vital information. We were in NYC for 3 days, and we ended up using the bus service only one day due to this.
2) The company needs to clarify the deal with some of the attractions.
We ended up having to argue with the manager at restaurant Buco Di Beppo on Times Square. He said that our pass was not valid for a meal after 5pm, but according to our list of attractions we got from City Sightseeing it said no such thing about limited time.
In the same list, it says that you get a Gold admission at Madame Tussauds. When we went there, we were told that our tickets did not apply for a gold ticket, and we could therefore not take part in all of the activities and were not given a photo.
It is not pleasant to be standing there arguing with different employees about these arrangements knowing that we have paid more than 700 USD for our family to access all of these NYC attractions.
All of this said, we had a great time in NYC, and we think that having such a pass is a very good idea, but it must be possible to make better arrangements with the different providers.