We had the NY Sightseeing pass, which allowed us to use the buses for no extra cost. We only used it once, to save us from walking so far to our next spot. I can see where all of the bad reviews come from. Our driver seemed as if he didn't know what to say about the surroundings. When we reached our destination, he said that he would make the corner and stop and we could get off. He made the corner and stopped but when we walked down the stairs we could hear him yelling because he wasn't at the right spot. I yelled back because I'm not a mind reader and he wasn't going to talk to me or my family that way, and then he had the nerve to ask for a tip. I guess the hiring pool for drivers in NY is not what it should be. Glad we didn't pay for this service !!! I don't recommend it to anyone.
Odpowiedź od gospodarza
Jun 2019
Hello Us4cityfolks,
Please accept our apology that our tours did not meet your expectations. This is certainly not what we intend our guests to have. When you feel that we fail to deliver, it’s important for us to know.
These comments are treated with the utmost attention and I have already forwarded out your concerns to our operations team manager. This is one good way that we can determine challenges we may have in our day to day operations and take appropriate action plan to better the service.
We do our best to provide you with an excellent experience. We are sorry that we fell short of that expectation on this particular day.