The worst tour guide ever. We had a large group and out tour guide was not capable of managing. He would yell at us for EVERYTHING. Even called us idiots and left a family behind at one of the attractions. We had an old parent who has difficulty in walking fast and we were yelled for that several times. We had to stand in the Maid of the Mist line for about 2 hours, after having paid a lot for the tour. It was the same line if we had gone by ourselves. At the time of booking we were told that lines will be skipped since you will be part of a tour. Very poorly planned. After 1 stop we had to walk to the next coz the bus would not come to the point where we were dropped. The guide (Mike) said several times that he needs to be tipped. I feel tips need to be earned and after being abused and bullied I am certainly not going to tip a tour guide, which he was not happy about as he thinks he did nothing wrong. This was also submitted as a formal complaint to the company.
There was another guide(did not quite get her name) who was abusive as well with the passengers of her tour. We overheard her saying, “You can leave my bus if you feel like. I am not stopping you” and the passenger was not rude at all. We were there for about 20 min listening to the whole transaction. If bullying and abuse is common between the tour guides, the company definitely needs to take a look at their guides.
Having said all this, the lady who booked our tour and the lady who took our complaint were very nice and professional.
In the future, I will definitely not refer anyone I know to the tour company.