Josh was a lifesaver literally. We were stranded as a result of car accident involving many cars, and he went out of his way to rescue my family including my little toddler. There was another car blocking the way that crashed even later on, and he proceeded to tow it to the side, to prevent future accidents. He helped moved all our luggage that was stuck there and was able to take us to the nearest place at Chena springs hotel. We were very shaken up, but the entire people in the shuttle were patient and so understanding of our plight. From when I stayed in the shuttle, I could tell he is a great tour guide, but most of all an even better human being. He was kind, personable with the whole tour group, and quick to act in an emergency. Based on his character, I wouldn't hesitate to have him as a tour guide, knowing that he's a safe driver, he was reassuring, and he'll help you when you need it.