We went there for a bike ride, at the northeast corner where there is a bike rental inside the park.
After deciding what to rent and when the payment was done, they told me that the bike trailer for my 3 year old son was not available by that time and they wanted me to go with a different deal than the accorded 3 minutes ago, so I decided to cancel the ride because it was dangerous for my son and I told them that I could return later to check if the trailer was available, so they responded me that I could go and return 1 hour later so I’ll still have 2 more hours to ride since I payed for 3; because it where impossible to get my money back that I payed in cash just 5 minutes ago, $134 for 2 bikes, 1 tandem and 1 trailer.
So I had to fight over my money because they did not kept their part, they have a strange way to do business.
So better be careful.
Odpowiedź od gospodarza
Jan 2020
Thank you for leaving us your feedback on the adventure you had with a company located inside Central Park. We're sorry to hear that you had a negative experience, but our locations are just below Central Park at either 57th Street or 56th Street, not inside Central Park. We would certainly appreciate it if you would consider updating your review to reflect the company that you cycled with.
We would be happy to accommodate you and your children on the next adventure through Central Park! - UB Team