I surprised my family with a third-wheel tour on Christmas eve, and overall, we had a great time. The ride itself was phenomenal, and the guides nice, but we had a bad experience at the ending. The first winery they took us to, Sculpterra, was beautiful. The tasting we had was very personal and lovely. At the end of the ride, they dropped us off at Cass Winery, which was a completely opposite experience. The staff there was very rude. We waited a while to get service and when they finally came to our table they poured wine for everyone at the table except my partner. When they started to walk away we said excuse me you forgot someone. To which they replied, "oh I'm sorry, I thought you were the driver from the wine tour." We were so offended. It was a caucasian woman, and my partner is Middle Eastern. The racism and ignorance here was mind-blowing. They did not care about serving us at all because it was part of the tour and not a regular table. I would recommend Third Wheel Tours but would highly recommend avoiding Cass Winery.
Odpowiedź od gospodarza
Jan 2024
Hi Helen,
Thanks for your honest feedback. While we're thrilled that you had an amazing experience with our team, we sincerely apologize for the lackluster experience you received at Cass Winery.
We pride ourselves on providing an exceptional experience for our guests across the board and having the right alignment for quality of service with our partners.
We greatly appreciate your recommendation of our business and will continue to refine our operations to ensure the highest satisfaction for our guests. Take care and we hope to embark on another adventure with you in the near future.