Hello Diane W,
Thank you for choosing Philadelphia Trolley Works & Big Bus. It is unfortunate that your tour experience did not receive a higher rating given that you said your first tour guide was very informative and you learned a lot. I do apologize that your experience with the second guide did not meet your expectations. Each of our guides is unique and brings their personal style to their tour presentation. All our tours depart regularly as scheduled from Stop 1 and do return within 90 minutes (tour length) give or take a few minutes for traffic depending on the time of day, unless there is a detour or unanticipated reason creating a longer delay, such as unexpected road closure, utility or police activity. In addition, we offer a complimentary shuttle for anyone needing a pick up from a stop in the event the tour is delayed. The shuttle can be arranged by calling the customer service number on the back of the brochure. When you visit Philadelphia again, please give us another try. If I can be of further assistance, please contact me at
[email protected]