The tour was very well organized. My only complaint was that I was not sure where we would be met. We ended up walking into town when the bus basically met you at the ship. No big deal it was a nice walk. The bus driver to the glacier and dock was friendly and informative. We saw many eagles on the way to the glacier. It would have been nice to have a little more time to explore the glacier but we made good use of our time. Upon arrival at the dock the crew, Capt Rich, Aaron, and Danielle were friendly and informative. At our first stop we saw a hump back whale do a full breach out of the water !! We saw many other whales, and of course the scenery was spectacular. I would highly recommend this tour.