I rang to confirm booking. Operator asked what time I wanted to be picked up. I told him I was hoping he could help me with that information, given that I had no idea how far we were from the airport. He told me he was in San Francisco and gave me another number to ring. Next operator told me he was in New York and had no idea how long it would take. Not good enough Viator. I was supposed to be the visitor, not you. Considering how easy it is to get shuttles from the airports to city hotels, all this messing around with confirmations is just no worth it.
Good service and the driver was friendly. He arrived 30 mins early but we were already in the lobby.
Driver was excellent - on time, courteuos, very smooth professional trip from Manhatten to JFK