Ryan(?) was excellent. One of the bags from SFO to EWR did not make the original connection and we had to wait an extra hour for it to arrive. He was very patient. He also took time to find the other half of our travel group that had come into the international gates. He then ran into several other delays, all of which he handled exceptionally well.
This was an extremely smooth and professional experience. Upon arrival at the airport there was a nicely dressed driver with our name on his placard. He waited with us to get our luggage and then pulled his new SUV up to the door and we were off. He also explained things as we drove and gave us a great narration as we proceeded to the cruise port. Upon arrival he was able to bypass the long line and took us right to the luggage drop off. He handled our luggage and we were off to the boat. A wonderful experience. Would highly recommend and we will use this worry free service again.
Driver was not waiting for us. When we finally located him he said Viator provided him with the incorrect flight details. Also, he didn't drop us off at the right pier