We were picked up on time. It is helpful to know you need to go upstairs to the departure area. Then go to the Limo area. The driver will be there with his signage for you. Very good driver with knowledge of the area. Excellent service. We had the same driver for our departure also. I would highly recommend this service.
Extremely disappointed.After a 15 hour flight arrived in Boston to no pick up and were then forced to use an international mobile to try and find out where our driver was! Considering this was a prepaid transfer with flight number and details all given, this was not a great welcome. He eventually arrived after 20 minutes but to make matters more distasteful we had to pay an additional $16 dollars for toll fees which we were told was not included in the price but that was mentioned on the website!!!!!!! I cannot see any mention of this anywhere . Really not the way to treat visitors- overseas visitors at that- and left a very bad taste and bad first impression. Add the toll to the cost- it just felt like a rip off especially as this happened to the trip back to the airport . Very poor show
No taxi waiting on arrival. Had to call on our mobile to enquire where the taxi was and was told that he had been and gone and they would try to get him back. Was told our flight number was incorrect, we had called New York with all the details a week previous. Driver did come back for us was pleasant but car was dirty outside and in. On arrival at hotel was asked for an extra $12 for toll this was not quoted on booking.