My experience with Carmel Limo was beyond disappointing. Despite booking two weeks in advance and providing our flight details, they failed to have a car ready upon our arrival. They repeatedly assured us of a 5-7 minute wait after baggage claim, but it was a lie.
We were left stranded at midnight with our children in the cold. When we called, they arranged another service, but it took 40 minutes to arrive. This level of incompetence and disregard for customers is unacceptable.
I strongly advise against using Carmel Limo. They're unreliable, untrustworthy, and their false promises put customers in vulnerable situations. Look elsewhere for your transportation needs.
Odpowiedź od gospodarza
Apr 2024
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.