I saw Carmel Limo here in the FAQ. Should have read further!
I made a reservation through their web site -- 2 WEEKS IN ADVANCE. They confirmed to my email. I loaded their app to my phone. They had "My Trip" in their files. We landed at JFK, collected our luggage and I check the app for "We are ready". It never loaded. I looked at my web site confirmation and called the phone number. After identification, the representative told me where to go and the car would be there in 10 minutes. What - I had a reservation for a specific time?? WE went to where we were supposed to meet the car. 10 minutes later - no car. I phoned, she said 10 minutes. 10 minutes later - no car. Well - no car for me - lots of OTHER cars and cabs and buses - but no Carmel Limo. I phoned again - they are starting to identify me by my voice. Sorry, but they are really busy at JFK, she will call the driver and see when - but just 10 more minutes. This is now 30 minutes AFTER MY RESERVATION TIME. I phone - really having trouble at JFK but will get a car in 15 minutes. I wait -- sill no car; another phone call, another 15 minutes. ONE HOUR after my RESERVATION TIME. I cancel - the representative is rude - she is "happy to cancel *this* reservation". WE got in the cab line and I received 2 calls from Carmel - with apology for slowness but will have a car there soon -- I said reservation was just canceled. The doorman at the hotel said "never use Carmel Limo". I received a "digital discount" in an email from them -- I didn't even bother to open it. What is a reservation for if not to help them schedule and avoid situations like stranding customers at the airport.
Odpowiedź od gospodarza
Dec 2021
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.