1 star is too much. Seeing all of the negative reviews because the driver never showed up, I WISH that was my complaint as well. I'm sure whatever arrangement we were forced to make would have been safer than this.. We used Carmel Limo to take us from LGA to our hotel and back to the airport while on a 5 day, 4 generation girls trip to NYC. There were 6 of us ranging in age from 13 to 83. The pick up at LGA went smoothly enough. The driver started out polite and professional. That quickly changed while in route to our hotel. We were in bumper to bumper traffic on a 5 lane highway when another driver blared his horn at our driver to let him pass. Our driver was blocking half of the emergency lane to stop traffic from using the lane to get ahead of the backup. When the car was finally able to get around us the driver threw a water bottle out of his window hitting our car’s hood. This enraged our driver. He started shouting racial slurs and sped down the emergency lane in pursuit of the other car. He would accelerate and slam on the breaks just before impact. I thought for sure he was planning to ram the car. Endangering not only us, but every other car near us. When he was finally next to the offending car our driver put his window down to confront the other driver, shouting racial slurs, using vulgarities and extreme profanity. He had no regard for the women and child in his car. He was extremely enraged and we were all terrified. After a while traffic thinned a bit and the other car was able to put some distance between us. Our driver pursued him yet again. More erratic driving, profanity and racial slurs. In that moment, as it was happening, we truly expected bullets to start flying. We were trapped, with no way to get away from the danger. While no one was physically harmed, it definitely set the tone for our long awaited trip to NYC. My 13 year old granddaughter whispered to her mom with tears in her eyes “I want to go home”. We hadn’t even made it to our hotel yet. My mother had been planning this trip for 2 ½ years but due to Covid it kept getting postponed. She booked the transportation through Expedia. When we returned home she reached out to Carmel to alert them of the trauma we endured at the hands of their driver. After many phone calls and emails to customer service, they eventually sent her a refund of a mere $15.00. I don’t know how much Expedia charges, but I’m sure Carmel was paid more than $15.00. That is all they felt she deserved for a refund. She wasn’t concerned about a refund as much as she was for measures to be put in place so no other family had to endure such treatment. Perhaps installing cameras would protect not only the driver, but also the occupants of the car. The danger this driver put my family in was intense and unnecessary. Carmel did not seem to take it serious enough. We trusted them to get us from point A to point B safely. They put us into harm’s way instead.
Odpowiedź od gospodarza
Jun 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.