Even though my booking confirmation showed a pickup from LaGuardia and a Delta flight, they sent not one but two, since the first car didn’t find us, cars to get us at Newark,
After three phone calls and over an hour delay they met us at LaGuardia.
In addition, the first driver, who texted me but did not respond to my two return texts or calls, finally called and yelled at me, where are you? When I replied, where are you? he was rude, said “just forget it,” and hung up on me.
Be assured that I will never use your service again in any city!
Odpowiedź od gospodarza
May 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.