Pick-up arranged for 17:00 and sedan had not arrived at 17:10. Hotel concierge called company who said they had been told the pick up time was 17:40. However, this was not the case. Despatcher advised that car had been despatched and would be with us at 17:20. Car had still not arrived at 17:25 so Hotel concierge called them again and was told that car was on way and would be no more than 5 minutes. Driver eventually arrived at 17:45. Was not a sedan but a people carrier. Not impressed and will not use again.
After the mixup with the arrival journey asked the hotel to check our return journey thank goodness we did, they again had the incorrect name and details for us, hotel was told they didn't have a booking in our name. Hotel eventually managed to get a pick up for us. Driver arrived at agreed time and this time car was clean. We were told there would be a gratuity charge of $13.50, again not advised about this at booking. Would not recommend this service
Driver arrived on time and got us to the airport on time. We definately would use this service again.