There's a lot of negative reviews, but I don't really have any complaints. Were we just lucky?
I booked from EWR to a Manhattan, return, for a three-day birthday celebration.
On the plus side:
+ I followed the instructions and a car arrived at the airport within minutes.
+ When we left Manhattan, the car arrived 15 minutes in advance.
+ Both cars were late model vehicles that were clean inside and out.
+ The drivers really couldn't speak much English, so forget about conversation, but they seemed friendly, were quick to grab luggage, and were eager to assist.
On the down-side:
- Tolls were not included in the original booking price. Those were extra. Approximately $21 extra, each way
- Our return driver didn't know how to handle Visa payments for tolls or tip, so we had to pay cash (not that big of a deal).
Based on the service, I'd be happy to use this company again.
Odpowiedź od gospodarza
Feb 2020
Dear Helligo,
We appreciate your excellent review, as well as the fact that you took your time to write these nice comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team