We have done various tours of the Na Pali coastline, ranging from Catamarans, small fishing vessels to rigid hull inflatable rafts such as this one. We have also launched from both East and North shores of the Island. I would say this was the best zodiac tour we have taken. Even though it launched from the "less popular" east side (Port Allen). We actually preferred it over launching from the North. Here's why... we have always seen many dolphins when launching from the East and have never seen any when launching from the North. Its also nice to have to wait a bit to actually get to the Na Pali coastline. When coming from the North, it appears almost too quickly.
For our Kauai Sea Tours crew.. Captain John, deckhands Colin and Sky were the best crew we've ever had! Cap't John was awesome! He was clearly experienced and made us feel safe at all times but was also friendly and genuinely concerned about making sure we had the best experience possible. Getting to land on the beach and snorkel off the shore of Nuololo kai was definitely an advantage. I believe this company and Cap't Andy's are the only 2 that are allowed to do this.
I would say that of all the companies we have used in the past (Cap't Andys for Catamaran, North Shore Charter for Zodiac, a private charter and a couple others I can't remember the name of), all were wonderful experiences and crews. However, this is my first Na Pali coast tour review, so that should say something about Kauai Sea Tours. Its the second most amazing and memorable Na Pali experience we've had. The first being a non-commercial tour we took several years ago.
Finally, please understand that a zodiac tour is NOT for the faint of heart, It is best suited for adventurous, thrill seekers. It's a bumpy but incredibly fun ride for those prepared for it. Just know what your are signing up for. Lastly, if you have never done a boat tour of the Na Pali, its a "can't miss" if you are visiting the beautiful garden isle of Kauai.