Took my girlfriend on this amazing and memorable experience for her birthday. The entire crew, pilot and the balloon ride were all great. Everyone was very personable and made you feel very welcome. You get a chance to see the balloon setup. It's amazing how big the balloon really is. While I did have a fear of heights, the balloon ride was very smooth and I calmed down after initial nervousness. The breakfast upon landing was great. I would strongly recommend this experience. It was fantatstic and I plan on repeating it with my kids someday.