This excursion was absolutely amazing in all regards. The crew was knowledgeable, courteous and friendly throughout the entire trip. They were punctual with the arrival times and at take off. The crew ensured our safety at every step of the trip. We met in the parking lot where the crew was waiting and ready for check in, from there we left to our launch site. Once at the launch site, the crew was quick and friendly with set up and offering to take pictures for all of the passengers. We were able to watch the inflation process and even enter the balloon for pictures (AMAZING). I am terrified of heights, parlayed with fear at the sight of a latter terrified, but the crew was great with helping passengers board and de-board the basket. Once in the air, everything is breath taking (in the good way). After about a 45 minute flight in the air, we met the ground crew for landing which was smooth and without event. We then were invited to participate in a ceremonial grounding event, with champagne, breakfast and prayer. The entire time we were on the tour was AMAZING. THIS IS A MUST DO ATTRACTION!!!!