My husband's & my "flight" was amazing! It was my 1st & it was better than I thought it would be & I had high expectations. Randy & his staff are great! You can always tell how the owner/management is by the way their employees are (it filters down)& his staff are so friendly & obviously enjoy their job (even tho it looked like it could be strenuous to me). They were all knowledgeable, friendly & had humorous and interesting stories to tell. Breakfast was much better than I had expected, as well. It was a WONDERFUL experience and I highly recommend this company if you're thinking of going up in a hot air balloon.