I booked a flight for my husband's birthday, and it was a great experience. The pilot and crew were very friendly and professional. They never rushed through their prep (checking the weather, inflating the balloon, etc.), and our pilot was in constant contact with the ground crew, so we felt totally safe. They also were very patient and willing to make it a memorable experience by helping us take photos before and after the flight, and recognizing whatever special events the passengers were celebrating. And although we were coached on how to brace for the landing, it was so smooth and soft we almost didn't feel it. Our pilot Matt and his ground crew did an awesome job. The continental breakfast and complimentary bottle of wine (and birthday cake!) afterward was the perfect end to a perfect experience. I would definitely recommend this company.